Terms of Service

Quality 1st Glass | Updated November 10, 2026

Quotes and approval

We provide free quotes based on the vehicle details and service requested. Quotes are valid for 30 days unless the quote shows a different expiration date. After that, we’ll confirm current pricing and parts availability before booking. If different glass, additional parts, calibration, or other work changes the price, we’ll explain the change and get your approval before proceeding.

Mobile appointments

We confirm appointments by phone or text. For mobile service, we need safe access to your vehicle and enough room to work. In rainy conditions, bonded glass installation requires a dry, sheltered workspace with room to prepare the glass. During extreme heat or a heat advisory, we may shorten service hours or move your appointment to a cooler time. If parts are delayed or conditions prevent safe, proper work, we’ll contact you to arrange another time or location.

Payment, deposits, and cancellations

For out-of-pocket jobs, payment is due when the work is complete. Some jobs require a parts deposit. We’ll tell you the amount before ordering, explain known return restrictions or restocking fees, and apply the deposit toward your final bill.

If you cancel and we can cancel or return the part at no cost, we’ll refund the full deposit. If we incur a restocking fee or can’t recover some or all of the part cost, we’ll deduct the amount we couldn’t recover, up to the amount of the deposit, and refund any remainder.

Insurance and OEM glass

If you’re using insurance, we’ll explain any deductible or known charges your policy won’t cover before we start. If your out-of-pocket cost changes, we’ll explain why and get your approval before continuing.

If your insurer approves aftermarket glass and you request original equipment manufacturer (OEM) glass, we’ll confirm whether your insurer will cover it. If any price difference is your responsibility, we’ll tell you the amount and get your approval before ordering.

Vehicle handoff and aftercare

We test the operation of mechanically installed glass and components before returning your vehicle. For bonded or wet-sealed glass, your technician will verbally give you the minimum drive-away time and explain any car-wash restrictions that apply. Please wait until the stated time before driving.

If your vehicle requires driver assistance system calibration, we’ll tell you at handoff whether it’s complete. If it’s pending, we’ll explain why and discuss next steps. If another qualified shop or dealership needs to complete it, we’ll help coordinate the appointment.

Workmanship warranty

We cover defects in our installation workmanship for as long as the original customer owns the vehicle. If we confirm our installation caused the problem, we’ll correct it at no charge. If a reported leak comes from elsewhere, we’ll show you what we found.

Parts and diagnostic visits

Parts we sell and install: The initial check is free, including removing a door panel if needed to diagnose a window motor or regulator. If we confirm the part failed and the manufacturer approves a warranty replacement, we’ll install the replacement at no labor charge. If paid work is needed, we’ll explain what we found and quote it before proceeding.

Customer-supplied parts: We’ll disclose any diagnostic fee before scheduling a return visit. Removing a door panel as part of that diagnosis carries no separate charge. If our installation caused the problem, we’ll waive or refund the diagnostic fee and correct our work at no charge. If the part failed, you can pursue its warranty with your seller. If you hire us to install the replacement, we’ll credit the diagnostic fee toward that labor.

Windshield chip repair guarantee

This guarantee applies for as long as the original customer owns the vehicle. If the chip we repaired spreads, contact us so we can inspect it in person before the windshield is replaced. If we confirm the crack spread from the repaired chip and replacement is needed, we’ll refund the amount you paid for the chip repair, whichever shop replaces the windshield. If you choose Quality 1st Glass and pay out of pocket for the replacement, you can apply that amount toward the replacement instead.

Messaging and automated answers

Our Google Business Profile messaging may use AI to answer routine questions. Vehicle-specific pricing, parts availability, and appointments require confirmation from Quality 1st Glass. You can request to speak with a person or call (480) 233-7733.

Contact us

Quality 1st Glass • (480) 233-7733 • quality1stglass@gmail.com