Privacy Policy

Quality 1st Glass | Updated November 10, 2026

Information we collect

When you request a quote or arrange service, we collect the details you provide, such as your name, phone number, email, service address, vehicle year, make, model and VIN, requested work, and related correspondence. Job and invoice records also include parts, pricing, and payment information.

How we use your information

We use your information to prepare quotes, respond to questions, follow up, schedule and complete work, verify parts, coordinate calibration, process payments, bill insurance, and handle warranty requests. We do not currently send promotional emails or texts using quote-request information.

Service providers and necessary sharing

We use business systems and service providers to host our website, receive requests, communicate, manage job records, and process payments. These include Wix, our point-of-sale system, email and document services, and payment providers.

For parts orders, we share vehicle year, make, and model and, when needed for verification, the VIN with a dealership or glass supplier. We do not provide customer names or contact details for these parts orders.

If we coordinate calibration with another qualified shop or dealership, we may share your name, phone number, vehicle year, make, model and VIN, and the brand of glass installed.

For insurance jobs, you initiate the claim with your insurer or claims administrator. When we invoice, we share information needed to bill for the work, including customer and job-contact names and phone numbers, service address, vehicle details and VIN, and itemized parts and pricing.

Payments

We accept payments in person, by phone, through QuickBooks payment links, and through options such as Zelle, Venmo, and Apple Cash. The payment provider you use processes your payment under its own privacy practices.

We prefer that customers enter their own payment details through a payment link or initiate payment themselves. If we temporarily record card details to process a payment later, we use an encrypted note on a device and delete that note immediately after processing the payment. Please do not send card details through our website quote forms or email.

Website cookies and analytics

Our website is hosted on Wix. Wix and connected services may use cookies and similar technologies for website functions and to understand website usage. We use Google Analytics to understand visits, pages viewed, and actions such as call clicks and quote submissions. These services may process technical information such as IP address, browser and device information, and interaction data.

You can manage cookies through your browser settings and any cookie controls offered on our website. Blocking some cookies may affect website functions.

Record retention and security

We currently retain quotes, completed-job records, and invoices in our business systems without a fixed deletion schedule, including quotes that do not become jobs. We use safeguards to protect information, but no electronic storage or transmission method can be guaranteed completely secure.

Questions and requests

To ask about this policy or request a correction, access, or deletion of your information, contact quality1stglass@gmail.com or call (480) 233-7733. We will review your request and may need to verify your identity. Some records may need to be retained for billing, warranty, business, or legal purposes.

Google Business Profile messaging

When you message us through Google Business Profile, Google’s AI-powered messaging service may answer routine questions. Quality 1st Glass can review conversations and take over to assist you. We use your messages and the contact, vehicle, and service details you provide to answer questions, prepare quotes, and coordinate service. Google and participating messaging providers process information to deliver this service under their applicable privacy policies. Please do not send payment card details or other sensitive financial information in chat.

Policy updates

We may update this policy when our practices change. The updated date will appear on this page.